Sign in to the Clear Hosting game panel using the account details sent when your service is provisioned. Your client area remains separate and is used for billing, orders and tickets.
Clear Hosting Support
Help when you need it.
Get assistance with your account, billing, orders and game-server management from one clear support hub.
Choose a route
How can we help?
Use the channel that best matches what you need. Account-specific requests should be sent through a ticket.
RECOMMENDED
Open a ticket
The best route for billing, account changes and private server information.
Open client area →Discord community
Join the Clear Hosting community for announcements and general guidance.
Join Discord →Email support
Send a general enquiry to support@getclearhosting.com.
Send an email →Service status
Check the current state of the website, billing portal, panel and game infrastructure.
View status →
Before opening a ticket
Get a faster answer.
Including the right details helps us understand the problem without unnecessary back-and-forth.
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Tell us what you were doingInclude the page, panel area or server action involved.
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Copy the exact errorA screenshot or full error message is much more useful than a summary.
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Include the affected serviceChoose the correct service when submitting the ticket.
Frequently asked
Common questions.
Quick answers to the questions customers most often ask before contacting support.
Still need help? Open a ticketOpen a ticket from the client area so the request is linked securely to your account. Avoid sharing billing or account details in public Discord channels.
Supported options depend on the game and server software you ordered. The game panel provides file access, console controls and startup settings for supported configurations.
Visit the Service Status page first. It shows the current manual status of Clear Hosting services and any published maintenance information.
Include the affected service, what you expected to happen, what actually happened, the exact error message and any relevant screenshot. Never include passwords or API keys.
Clear support
Open the client area →
Ready to get help?
Sign in to your client area and create a ticket linked directly to your Clear Hosting account.